12/08/2026
🐾💎 💗 IMPORTANT SALON POLICIES FROM DIAMOND DOGS 💗 💎🐾
We want every pup who visits us to have a safe, happy and stress-free grooming experience, so here are a few important things we kindly ask all our lovely clients to keep in mind. 🐶✨
💎 CANCELLATIONS & NO-SHOWS
We completely understand that plans can change, but appointments are reserved especially for your dog and last-minute spaces can be very difficult to refill.
🐾 Less than 24 hours’ notice – £15 fee🐾 Same-day cancellation or no-show – £20 fee
Where possible, please give us more than 48 hours’ notice. This gives us the opportunity to offer the appointment to another client. With less notice, we often can't fill the space, which means a loss of income for our small business. 💗
🌸 BI***ES IN SEASON
Unfortunately, we are unable to groom bi***es in season.
This is due to:🐾 Health & hygiene reasons🐾 Extra cleaning required🐾 Fairness and consideration for our male clients
Please let us know and plan appointments accordingly. 💕
🐶 UNWELL DOGS
If your dog has shown signs of illness within the previous 24–48 hours, please let us know and reschedule their appointment.
This includes symptoms such as:
🐾 Coughing🐾 Vomiting🐾 Diarrhoea
This helps us protect all of our lovely clients and prevent illness from spreading around the salon. ❤️
🐕 BEHAVIOUR & SAFETY
Please let us know before your appointment if your dog has:
🐾 Aggression or anxiety🐾 Behavioural issues🐾 Any other concerns that may affect their grooming experience
Knowing beforehand allows us to prepare properly and make their visit as safe and comfortable as possible. 💗
✨ These policies help us maintain a safe, hygienic and happy salon for every dog we groom.
Thank you so much for your understanding, cooperation and continued support of our small business. We truly appreciate every one of you and your gorgeous pups! 🐶💎💕
Love,Diamond Dogs 🐾💎