09/03/2025
Important: Concerns We Have Regarding The Spaces Around Our Clinic
Dear Clients and Friends,
Dr. Christman and I need to share with all of you, struggles we have been having lately regarding issues in the area of the clinic. Healthy Pet Veterinary Clinic has been part of Madison's near East side for over 20 years and in our current location for almost 12 years. Dr. Christman and I are East Madison residents and care deeply about the neighborhood and its pet owners.
Unfortunately, this summer we have had more problems than ever before with people asking for money, hanging around, and sometimes bothering or scaring our clients outside the building. Yesterday we had to call 911 twice for problems around the clinic because of these issues. This is why I'm writing this message.
Additionally, many of you have contacted us to share your worries directly and social media. Please know that we truly understand, and that your safety—and your pet's safety—are always our top priorities.
What we've done and continue to do:
We have contacted the police and building management many times, and we continue to call authorities when problems happen. However, the police have told us they are not able to do much unless there is an active violent crime happening. We have been informed that problems like fighting, yelling, open-air drug use and panhandling will not be enforced or prosecuted. Additionally, other city policies make it very hard for us to improve the situation outside our clinic.
While these limits frustrate us, we remain committed to doing everything we can to support you and make sure your visits are as safe as possible. It is deeply unfortunate that we, veterinary care professionals, must now be responsible for you and your pet’s safety when coming into the clinic.
How we can help you:
If you ever feel worried about entering the clinic, please call us at 608-294-9494. A staff member will come out to walk you and your pet inside safely. We also have a parking lot in the back of the building off Hermina Street, which may be a more comfortable option for you. We can work with you on scheduling appointments during times when you feel most comfortable, and we're happy to talk about any other ways we can help.
Moving forward:
We will continue working with local authorities and property management for solutions, while being realistic about what we can directly control. We're looking into additional safety measures and will keep you informed of any updates.
We are truly sorry for the stress this situation has caused and deeply appreciate your patience and understanding as we work through these challenges together
If you would like to relate your experiences with unpleasant experiences or unwanted advances from people outside to our landlord Executive Management Inc., our contact’s email address is [email protected]. If you do email EMI, please cc me at [email protected] so I can compile your concerns for future communications.
Your loyalty and trust mean everything to us while we explore our avenues to address these issues.
Mike Brewer, Manager [email protected]
Carla Christman, DVM [email protected]