06/01/2026
Behind the Scenes: When most people come into the lounge, they remark how cute and whimsical and lovely it is. And it is all of those things! But just like in real life, there is a lot that happens behind the scenes to make it a success.
Yesterday at pick up, we had a kitten that was frightened going into a soft sided carrier. When animals feel cornered, they react. Our team member Kathy saved the day. She sent the family on their way with promises for an evening delivery that would go much smoother.
We gave her time to relax after everyone else had gone home and treated her to the kitten equivalent of a happy meal, a can of wet, sloppy cat food. Katy sat next to her cozy spot under the sink - and said nice words - while Lydia, goose, Carol, and Eddy provide provided moral support.
After a snack and reminders of how brilliant and kind she is, and how her new home was already ready already, she went gently into a hard sided crate. We delivered her to her new home where today, she is happily snuggling with her new sister on a cozy blanket.
Sometimes success looks different. For us, it’s this.
A nice little reminder that sometimes taking a deep breath and giving space is the best thing we can do.
