29/08/2026
๐จ Aggressive or threatening behaviour will not be tolerated towards any member of our staff.
As part of our 5-star pet licence, it is our responsibility to ensure that every animal goes to a suitable and appropriate home. This means asking questions and providing advice to make sure the fish are being placed in an aquarium that is correct for their needs.
We understand that questions may sometimes feel unnecessary, but they are there for the welfare of the fish and to ensure we are meeting our responsibilities as a responsible pet business.
If you are unwilling to answer our questions or choose to respond with aggression, hostility or threatening behaviour, you will not be welcome in our store.
Our staff deserve to be treated with the same respect that we show to every customer and, most importantly, every animal in our care. ๐