27/07/2025
🐾 A Sincere Message from Vet On Main 🐾
To our valued clients and community — we would like to extend our heartfelt thanks for your continued support, and our sincere apologies if your recent experience has not reflected the friendly, attentive service we pride ourselves on.
Since relocating to our new premises (formerly Winston Park Vet), we have experienced an unexpected increase in demand, which has, at times, placed pressure on our capacity. Regrettably, this has meant that some of our loyal clients were not able to be accommodated on our Friday full of unexpected emergencies. This is something we deeply regret, and which is not in line with the ethos on which Vet On Main was founded.
In response, we have adjusted our scheduling and now set aside dedicated time each day for urgent cases, to ensure we can continue to provide the care your pets deserve, even during busy periods.
You may also notice some new — and familiar — faces joining our team in the coming weeks, assisting us while we work toward a long-term staffing solution that aligns with the high standards we hold.
If our team has seemed a little overwhelmed or less responsive than usual, we genuinely appreciate your patience. The transition, coupled with the expectations from previous Winston Park clients, that were unaware of the change, has brought some challenges — all of which we are actively managing with dedication and care.
Please know that we remain fully committed to delivering the highest standard of veterinary care. Thank you for your kindness, understanding, and for being part of the Vet On Main family.
Warm regards,
The Vet On Main Team
