19/10/2025
Just a happy little reminder. For us to stay open as a riding school, sadly this is necessary.
48hr Policy
Hello Redbrookers, we just want to talk about the dreaded 48HR CANCELLATION POLICY š«. I know that the majority of you understand and never question it. Thank you we appreciate it so much. š
We would just like to remind everyone of our 48hr cancellation policy and why we have it.
I understand it can be frustrating for you to have to pay for a lesson that you never had but we are here prepared and waiting for you.
From our perspective you are not the only person to cancel. In a typical week we have several cancellations for various reasons.
This generally tops up to be the equivalent of someones wages.
Your space has been booked, the pony booked out and is waiting for you, staff paid for and time in the school set aside.
Our ponies only do a limited amount of lessons a day and we try very hard to keep our groups small so everyone gets a lot of imput in their lessons.
So having people not turn up has a huge impact on us as a small business.
Our outgoings are huge and never stop. The only way we can try and keep our prices down and stay open is by having a 48 hour cancellation policy so we can make an effort to offer the space to someone else that wants to come.
Having a riding school is NOT a money maker. Its more of a vocation. We love teaching and watching your skills grow, as well as seeing your children become confident, improving their skills and building relationships and having fun.
Iām very sorry about this but our policy is the only way we can survive as a small business. We make sure everyone is aware of our policy when they make a booking and we do have signs up all around the yard.
If you still wish to ride with us and want to avoid a 48 hour policy it would be best to leave it to the night before or try calling on the day and see if we have any spaces available.
Please note we take payment when booking.
Thank you so much for your understanding.