10/25/2026
Following a situation that occurred this morning, I feel it is necessary to make something abundantly clear regarding how I operate my business and the standards I expect when working with customers.
This morning, I received a call asking if I could tack a shoe on for someone who is not one of my regular customers. I had taken the day off to work on fencing and take care of things around my own property that I have been unable to get to because of my busy farrier schedule and my kids' rodeo schedule. Despite having the day off, I offered to help and told them that if they could haul the horse to me, I would take care of it.
Upon arrival, the customer proceeded to tell me that she had been through 8 or 9 different farriers, including 3 within the last month. She then proceeded to stand over me and tell me how to do my job.
I have been shoeing horses for over 11 years and have apprenticed under two of the best farriers around. I have put countless hours into learning, training, and developing the skills necessary to do this job correctly. I take pride in my work and in making sure the horses I work on are comfortable, balanced, and sound.
The shoe she wanted put on was a size too large, and the foot was not balanced. Even after explaining the situation, I was argued with about the condition of the foot, despite the imbalance being clearly visible, including the high inside heel.
I cut the heels of the shoe down and spent approximately 20–30 minutes trying to accommodate what she wanted. After nailing the shoe on, she proceeded to become upset, claiming the shoe did not fit and needed to be pulled off and redone.
At that point, I had enough. I told her to load her horse and leave.
Let me make this absolutely clear: I will not be talked down to, disrespected, or told how to do my job by someone who has never trimmed or shod a horse.
I am always willing to listen to a customer's concerns. I am always willing to discuss a horse's needs. I am always willing to explain what I am doing and why. But there is a difference between having a conversation about your horse and standing over someone, arguing with them, and attempting to dictate how they perform their trade.
I understand that every horse is different, every owner has their preferences, and sometimes things do not go exactly as planned. That is part of this business. But there is absolutely no excuse for disrespect.
I have invested over 11 years into this trade. I have invested time, money, training, and hard work into becoming the farrier I am today. I take my responsibility to these horses seriously, and I will not compromise my professional judgment just to satisfy someone who refuses to respect the experience and knowledge I bring to the job.
Rocking H Farrier Service is built on hard work, honesty, experience, and doing right by the horse. I will always do my best for my customers and their horses, but I will not tolerate being treated like I don't know what I'm doing.
If you want a farrier who takes pride in his work, cares about your horse, and is willing to explain his decisions, I am your guy.
If you want someone you can stand over, argue with, and tell how to do their job, I am not the farrier for you.
My time, my experience, and my work deserve respect, just like yours does.
Thank you to all my loyal customers who continue to trust me with your horses and respect the work I do. You are the reason I continue to grow this business, and I appreciate every one of you.
