06/12/2026
We are updating our policies and we wanted to let you know about a few changes! 💕🐾✂️
These policy updates are not going to impact the level or quality of expert care you have come to know and love. If anything, they will help us set clearer expectations and allow our staff to do what they do best!
All Current and New Clients will be required to sign our policy agreement at their pet's next appointment. Please feel free to read through all of our policies but here are just a few that we would like to highlight:
APPOINTMENTS & CANCELLATIONS:
Appointments cancelled with less than 48 hours' notice may be subject to a cancellation fee of $25 for weekday appointments and $50 for Saturday appointments. To reserve your first appointment, all new clients are required to pay a deposit of $25 for weekday appointments or $50 for Saturday appointments. All cat clients must make a $25 deposit for their appointment. This deposit will be applied toward your first visit. Please note that deposits are non-refundable if an appointment is cancelled or rescheduled without the required notice.
Clients who do not arrive for a scheduled appointment and do not provide notice ("no-call, no-show") will be charged a fee of $25 for weekday appointments and $50 for Saturday appointments.
PET PICK UP:
Pets must be picked up within one hour of notification that grooming services have been completed, unless alternative arrangements have been made with All Fur Pet Grooming. If your pet will need to remain with us after their appointment due to work, errands, or other commitments, this must be discussed at the time of drop-off. Pets staying beyond the pick-up window require additional care, including access to fresh water and bathroom breaks, and therefore, may be subject to daycare.
Daycare services are available for pets remaining with us after their grooming appointment. Daycare fees are as follows:
Half-Day Daycare: $15
Full-Day Daycare: $25
Failure to arrange an extended stay in advance may result in daycare charges being applied.
FLEAS, TICKS, & PARASITES:
Discovery of parasites may result in immediate treatment, service modification, or refusal, with applicable sanitation or handling fees. By signing, clients certify their pet is free of communicable or transmittable diseases. If your pet has fleas, please notify us upon making your appointment as we are required to follow very specific procedures to treat your pet. Any pet with fleas will be charged a mandatory $50 flea charge that covers the specialty bath to kill the fleas as well as the required sanitization of the salon following. If we see any fleas on your pets, we will call you and immediately begin treatment.
We cannot guarantee fleas will not come back if your home, vehicles, etc. are not properly treated. The treatment we provide kills any live fleas and their eggs on your pet but is not a preventative treatment. Any more than 5 ticks found on a pet requires a tick removal fee.
MATTING:
Any matting will be evaluated and discussed at check-in. Pets with matted coats require additional time, care, and handling during grooming. Mats left in a pet’s coat tighten over time and can cause skin irritation, moisture retention, infection, and other health concerns. All Fur Pet Grooming will attempt to brush out matting only when it can be done safely and without causing undue stress or discomfort. Some matting cannot be humanely brushed out and can require shaving.
Clients understand and agree that All Fur Pet Grooming is not responsible for conditions or reactions resulting from mat removal, including those revealed after the coat has been removed. Removing matting requires experience, time, and increases the wear and tear on our blades. Dematting services, whether by brushing or shaving, incur an additional fee of $1 per minute. Any pet requiring more than 15 minutes of dematting will require a dematting waiver signed at drop-off. All dematting decisions are made at the sole discretion of All Fur Pet Grooming in the interest of the pet's health and safety.
SATISFACTION OF GROOM:
Concerns must be reported within 24 hours of service completion. Pets must be returned within 3 days of the original appointment for evaluation and, if appropriate, remediation. Remediation is limited to reasonable adjustments and does not include refunds. Requests outside this timeframe may not be accommodated.
Once again, we'd like to mention these policies align with our overall goal for the well-being of your pets and our staff. We aim to provide exceptional services and we would like our clients to be satisfied with those services.
Thank You for being a part of the All Fur Pet family and we are so grateful to all our clients, staff, and community. Next year we will celebrate 20 years of exceptional and generational care.
Please reach out if you have any questions regarding our policy updates: [email protected]
