03/26/2025
๐๐๐ฌ๐ฌ๐๐ ๐ ๐ญ๐จ ๐๐ฎ๐ซ ๐๐๐ฅ๐ฎ๐๐ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ: ๐๐๐ฏ๐ข๐ ๐๐ญ๐ข๐ง๐ ๐ญ๐ก๐ ๐๐ก๐๐ฅ๐ฅ๐๐ง๐ ๐๐ฌ ๐จ๐ ๐๐ง๐ฅ๐ข๐ง๐ ๐๐ก๐๐ซ๐ฆ๐๐๐ข๐๐ฌ ๐โฃ
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As a small, privately owned veterinary practice, we want to address the challenges we face when competing with large online pharmaceutical companies like Chewy and ValleyVet.โฃ
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๐ ๐๐ก๐ ๐๐ข๐ฌ๐ข๐ง๐ ๐๐จ๐ฌ๐ญ๐ฌ ๐จ๐ ๐๐๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌโฃ
Like many businesses right now, weโve experienced significant cost increases across all products, including medications. For example, the cost of Bravecto, a trusted flea and tick prevention medication, has risen by 20% since last year. Larger companies like Chewy benefit from bulk purchasing, allowing them to stock medications at lower prices when the cost of the product is cheaper. As a small clinic, we face higher costs for the products we provide. We want to be transparent with you about these changes, and while prices may fluctuate, our goal is always to offer the best possible care while balancing costs.โฃ
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๐ ๐๐ซ๐๐ฌ๐๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง ๐๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐๐ญ๐ข๐จ๐ง๐ฌโฃ
We provide thorough advice only on medications we prescribe and fill. Unfortunately, we cannot support medications purchased from third-party retailers like Chewy, as we cannot guarantee their source, accuracy, or safety.โฃ
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๐ฑ ๐๐ซ. ๐๐๐ซ๐ซ๐จ๐ฅ๐ฅ ๐๐ข๐ฏ๐๐ฌ ๐๐ฒ ๐๐๐ซ ๐๐ก๐จ๐ง๐!โฃ
Dr. Carroll regularly fields calls and texts from clients without charge, but we can only offer this service for medications we fill directly or those from trusted online pharmacies. For medications purchased elsewhere, we cannot provide the same level of support.โฃ
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๐พ ๐๐โ๐ซ๐ ๐๐๐ซ๐ ๐๐ก๐๐ง ๐๐จ๐ฎ ๐๐๐๐ ๐๐ฌโฃ
While Chewy and similar pharmacies may be convenient, it wonโt be there when your pet faces an emergency or needs urgent care. Our team is here to offer personalized care whenever you need it.โฃ
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๐ก ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐จ๐๐๐ฅ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ๐๐ฌ & ๐๐๐ฉ๐ฎ๐ญ๐๐๐ฅ๐ ๐๐ก๐๐ซ๐ฆ๐๐๐ข๐๐ฌโฃ
We encourage you to consider supporting local businesses and reputable online pharmacies like Vetsource and MyVetStoreOnline. By doing so, youโre not only supporting our practice, but youโre also ensuring your petโs safety. Supporting local businesses and trusted pharmacies is vital for both your petโs health and the success of small practices like ours.โฃ
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๐ ๐๐ฆ๐ฉ๐จ๐ซ๐ญ๐๐ง๐ญ ๐๐ง๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง ๐จ๐ง ๐๐ฎ๐ญ๐ฌ๐ข๐๐ ๐๐๐ญ๐๐ซ๐ข๐ง๐๐ซ๐ฒ ๐๐ซ๐๐ฌ๐๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง๐ฌโฃ
To clarify our policy on prescriptions filled outside our clinic, please review the following:โฃ
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๐๐๐๐ฎ๐ซ๐๐๐ฒ ๐จ๐ ๐๐๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ: OVVS cannot be responsible for the accuracy of medications filled elsewhere. Itโs crucial to check labeling and instructions carefully. Mislabeling, incorrect prescriptions, and inappropriate medication suggestions have been issues with companies like Chewy.โฃ
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๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ & ๐๐ญ๐จ๐ซ๐๐ ๐ ๐๐จ๐ง๐๐๐ซ๐ง๐ฌ: Shipping delays and improper storage can affect the effectiveness of medications. Please ensure you consider these factors when purchasing from online retailers.โฃ
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๐๐ฎ๐ญ๐ฌ๐ข๐๐ ๐๐ซ๐๐ฌ๐๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง ๐๐๐ช๐ฎ๐๐ฌ๐ญ๐ฌ / ๐๐๐๐จ๐ซ๐๐ฌ ๐๐๐ฏ๐ข๐๐ฐ ๐
๐๐: To ensure accuracy and account for the time spent reviewing records and preparing prescriptions, starting April 1, 2025, OVVS will charge a $25 records review fee for prescriptions requested for outside pharmacies.โฃ This fee does NOT apply to VetSource or MyVetStoreOnline prescriptions.
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There are times when we will recommend using a larger outside pharmacies for certain products we may not carry, but those products are from known distributors and trusted sources.โฃ
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We understand that you may want to explore other options, but please remember that we are here to ensure your petโs safety and well-being.โฃ
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โฃThank you for your trust and support. Please let us know if you have any questions!โฃ
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