10/12/2026
A friendly message to our existing & future clients ❤️
As a very busy veterinary hospital, our mornings can be especially hectic, and we understand how frustrating it can be to call and experience a long hold time. We want you to know that we hear you, we understand your frustration, and we truly appreciate your patience.
Our team works hard every day to balance a high volume of phone calls with the needs of the patients in our care. While the phones may be ringing nonstop, we are also caring for sick and injured pets, assisting clients in person, coordinating treatments, and making sure every patient receives the attention they deserve.
Please know that long wait times are never intentional, and we are doing our very best to answer every call and help every client as quickly as possible. There is only so much our team can do at one time, and we appreciate your kindness and understanding during our busiest hours.
We are grateful for the trust you place in us to care for your beloved pets. A little patience and kindness go a long way, especially during the busiest parts of our day. Our team is made up of people who genuinely care, and we are all working toward the same goal: providing the best possible care for your furry family members 🐾
Thank you for your continued support, patience, and understanding. We appreciate you more than you know!
