19/10/2026
A quick note on respect and communication 🐾
I don’t like having to write posts like this, but after the way I was spoken to today, I feel it’s something I need to make clear.
I completely understand how important our dogs are to us, and I am always happy to listen and explain when it comes to their individual needs.
What I won’t accept is having my knowledge, experience or professional judgement belittled or dismissed. It’s absolutely fine to ask questions or disagree, but that conversation still needs to be respectful.
Grooming works best when there is mutual trust between groomer and owner. If that trust breaks down, or I feel my professional judgement is no longer respected, I reserve the right to end the client relationship and decline future appointments.
Being a small business doesn’t make someone an easy target. Behind every appointment is a real person who has invested years into their training, experience and reputation.
I’m very lucky that the vast majority of my clients are kind, respectful and lovely to deal with, and I genuinely appreciate that. Unfortunately, today was a reminder that I do need to be clear about the boundaries I expect in return.
Kindness costs nothing, and respect needs to work both ways.
Many thanks for understanding,
Sarah 🐾
