19/08/2025
PHONE LINES UPDATE:
We are still having some intermittent issues. BT have confirmed that it’s their issue and that it’s affecting a few other businesses too, not just ours. This is also affecting our WhatsApp and SMS messaging system unfortunately.
Most of the times the calls go through as normal and we can answer them without any problems but randomly some other times, we pick it up and then the call drops. Unfortunately on those instances the phone system has not logged your phone number so we cannot call you back.
So if that happens to you, we apologise, and please we ask you that you call us back. If it fails again, and if is not urgent, please email us your request at [email protected] (for medication or flea&worming order requests, please email us your request as normal to [email protected]).
BT are working on the background to try to solve this asap so fingers crossed.
Apologies for the inconvenience
Thank you for your understanding.