17/08/2026
Deposits, No-Shows & Keeping Our Salon Running đŸ
A little reminder about why our booking policies matter so much to our small business.
When you book an appointment with us, that time is reserved specifically for your dog. We turn away other appointments to hold that space, and our staff are paid whether your dog arrives or not.
Thatâs why deposits are required for all appointments. They help protect the time we have set aside for you and ensure that last minute cancellations and no-shows donât leave us carrying the cost.
Unfortunately, when an appointment is simply missed, we lose the income from that slot while still having to pay our staff, rent, utilities, insurance, products and all the other costs involved in keeping the salon open.
If you no-show an appointment, the full outstanding balance will need to be paid before another appointment can be booked.
We will always ask that you give us at least 48 hoursâ notice if you need to cancel or rearrange. We completely understand that sometimes life happens, and we will always try to be reasonable where genuine circumstances arise.
Our policies arenât about making money from cancellations or punishing anyone. They are about making sure that the time our team spends working is properly paid for and that we can continue to cover the ever-increasing costs of running the salon.
We love what we do, and we want to keep providing your dogs with the time, care and attention they deserve. For that to happen, our business needs to be financially sustainable too.
Thank you to all of our wonderful clients who respect our time, arrive for their appointments and give us plenty of notice when plans change. It genuinely makes a difference đ
