15/06/2026
On this week's meet the team Monday, we have Mel - our longest serving member of the Admin team and one of the friendly voices you'll hear on the end of the phone.
If you could swap roles with a vet for just one hour, which task would you want to try? I have already assisted with a goat C-section during the night which was eye opening but not so good on my old arthritic knees! I have helped whilst a vet was taking bloods from alpacas and plasma transfer into a cria and assisted at a local TB Test but would love to go to a lambing or calving.
What is the most unusual request you have ever handled over the phone?
Could we castrate a hamster!!
How do you stay calm and organized during the height of lambing or calving season? Some clients do phone up in a panic or very stressed, but we try not to convey that too much to the vets as we also need them to drive safety to the emergency so getting them wound up doesn't do anyone any good. But asking for as much information from the client is very helpful for the vet.
Which farm animal do you think has the best personality?
Goats - some of the situations they have got themselves into as a result of them having fun!
What is your top tip for clients to make their admin or booking process easier?
Please give as much information as possible to the admin team and be patient as we do have a lot of bookings to look through to find a suitable space especially in the current situation where we are really trying hard to minimise the travel time for vets between visits.
If you had a farm of your own, what would you name it?
Nutty Grandma's Farmyard (I have a little granddaughter who has 3 Nannies - Nanny Biscuit, Nanna and I am referred to as Nutty Grandma !!
What is the best thing about working within the local agricultural community?
As a few of my family members are in the farming world, I do have a slight insight into the struggles that farmer suffer and hope I do convey empathy during the phone call.
What is your go-to radio station or podcast while working in the office?
OMG - I love Smooth Country. It's more relaxing background music than some of the more modern stations where you can't even understand what they are singing.