06/02/2026
Important Booking Policy Update
Due to an increase in no-shows and last-minute cancellations, all new clients will now be required to keep a valid credit card on file when booking an appointment.
I completely understand that emergencies happen and schedules can change. Life happens. However, simply booking an appointment and not showing up has a significant impact on a small business.
Sudsy Paws is a one-on-one grooming salon. When an appointment is reserved for your pet, that time is set aside exclusively for them. Unlike larger businesses, I often cannot fill a missed appointment on short notice. A no-show doesn't just leave an empty spot in my day, it results in lost income, wasted preparation time, and prevents another client from booking that appointment.
A credit card on file does not mean you will be charged at the time of booking. It will only be used in accordance with the cancellation and no-show policy already in place:
• Cancellations must be made at least 24 hours in advance.
• Late cancellations are subject to a 50% cancellation fee.
• Missed appointments without notice are subject to a 100% no-show fee.
This change is not intended to punish anyone. It is simply a necessary step to protect appointment availability and help ensure the long-term sustainability of my business.
To all of my clients who communicate, arrive on time, and respect my schedule, thank you. Your support allows me to continue providing the individualized, one-on-one care that Sudsy Paws is built on.
Thank you for your understanding and support.
Kristen
Sudsy Paws Dog Grooming
Send a message to learn more