06/14/2026
On Thursday, we got our first 1-star Google review.
At first, I felt calm and wrote a response. Then, as things settled in, I felt increasingly protective of the bunnies and wished I had written something stronger.
By Friday, I had felt a bunch of different feelings. But overall, I think I feel proud of the way I handled things in the moment.
This experience reminded me of what matters most: I will advocate on behalf of the bunnies whenever they need it.
Our bunny experiences are guided by the comfort and wellbeing of the bunnies. Rabbits are prey animals, which means loud sounds, fast movement, crowding, or big excitement can sometimes feel overwhelming to them — even when that excitement is joyful and well-meaning.
So we don’t guarantee a certain amount of bunny time. We follow the bunnies’ cues.
Sometimes that means gently redirecting a child, offering the bunnies more space, or ending an interaction sooner than a family hoped. We know that can be disappointing. We know little ones can have big feelings about it.
Still, our responsibility is to protect the animals. Here, the magic happens in trust. And if what we are offering is not what someone is looking for, I am okay with that.
I know when I read Google reviews, I often look at the 1-star reviews and honestly, I’m at peace with people seeing this one. If someone reads it and realizes our bunny experiences may not be the right fit for them, that’s a good thing. Clarity is part of trust too.
