17/09/2025
Delighted to share this incredible letter of appreciation!
Hey Tracey,
I am just writing to let you know that your services have been missed!
Around this time last year, I bought my lovely Francesca to you to be groomed. She suffers from severe anxiety and had an injury at the time. You took extra care and consideration with her, allowing her breaks, lunch, and a stroll in your yard to ensure that she was comfortable throughout this process. When I collected her, she was napping and would've been quite happy to have stayed with you for a while longer. I would like to express my gratitude for this, and how comfortable you made my fur baby during her day with you.
We did not get the chance to return to you for a second grooming as we moved interstate not long after. We are still yet to find a groomer that is as compassionate as you are. Francesca reverted back to her shy, introverted self during any groomers visit post your service. we have had to result to at home grooming for the time being.
I would just like to recognize this, as even a year later we still say "I wish we could take her back to Tracey!" everytime she needs to be groomed. The difference that you made in just one day will last her lifetime. Everytime she enters the groomers I know she is hoping for someone even slightly like yourself.
Dog grooming isn't just a profession, it is a service of love and kindness, and requires a lot of trust between yourself and our fur babies. I hope your business continues to flourish, and if I ever find myself Brisbane bound again, I'm sure Francesca will be at your door in no time!
Thanks again & best wishes!
Nawww ☺️ Thank you so much for the feedback and I appreciate your kind and honest comments 🐾💗