06/24/2026
A few minutes can change the entire groom.
One of the most valuable things a groomer can do is spend time face-to-face with clients before and after an appointment. 
Before the groom, it’s an opportunity to learn exactly what the owner is hoping for. What style they like? Was there something that they loved – or disliked – about the previous groom? Are there health concerns, personality, quirks, or handling sensitivities we should know about?
After the groom, that conversation becomes just as important. It gives clients the opportunity to ask questions, provide feedback, and feel confident that their wishes were heard.
Great grooming isn’t only about what happens on the table. It’s about communication, trust, and building relationships overtime.
When clients feel comfortable talkIngles’s
with us, they’re more likely to share important information, follow recommendations, and become long-term supporters of our business.
From one groomer to another: some of the best tools we have aren’t clippers or shears – they are conversations.
How do you build trust with your clients?