09/04/2026
This morning I read a very sad story about a local family who needed a little help after their home caught on fire while they were attending their grandfather's funeral out of state.
One of their cats was found deceased but the rest of their animals were placed into the care of our local shelter in Killeen until they returned. The fee to collect their animals from the shelter was apparently $660.
When I read that, I immediately thought "But their house caught on fire while they were away attending a funeral. Why are they being charged any fees? Especially, $660." If anything, why wasn't the shelter assisting them during this tragedy?
I don't know what's happened to communities but kicking someone when they're down is not the Texas way. It's not the way of any community rooted in compassion for each other. I was quite angered by the lack of empathy for this family I had never met.
So I called the city manager and the mayor's office and left messages. The city manager's assistant returned my call and we had a very polite and lengthy conversation about the situation.
I was told the pet owners didn't indicate they had any issues paying the fee. While this may be the case, I do know they needed to ask for donations to help them while they scrambled to find a place to board their pets until they figured out where to live. I was surprised the fees were not automatically waived without the owner needing to ask for assistance due to the circumstances.
I was also told when people struggle to pay the reclaim fee, they're offered a payment plan. The owners could have asked for a payment plan if they were struggling financially. If that is still not a viable option, the pet owner can request the fee be waived but only the city manager can waive any kind of fee at the shelter. Staff must escalate the request to waive a fee through an internal process.
The assistant explained, since the city has a charter the citizens voted on 20 odd years ago, only the city manager can waive reclaim fees. This is something that can only be modified through an election where the citizens vote to allow anyone else, like shelter management, the ability to waive fees at their discretion.
Now, I get there are rules and rules keep societies from falling apart but really? What has happened to our society when everyone has become so blinded by following the rules that compliance overrules compassion? Everyone's so afraid heartless AI machines will take over but where's the heart in humanity now?
Anyway, those are my deep thoughts for the day. I sure hope communities will get back to prioritizing compassion over compliance soon. What's supposed to make us human is our humanity.
If you'd like to donate towards the family's boarding costs while they get their lives back on track, donations can be sent to any of the options below. I also included a screenshot of the original post I read in the comments.
Donate to:
Venmo - -britten
Cashapp- $ilanabritten
PayPal-