Jelsema Veterinary Clinic

06/01/2026

Seasonal allergies can make your pup pawsitively miserable. The good news is, our Drs. can get your dog back on track to enjoy their summer with medicated grooming products and dog-specific allergy medications. Call us today to schedule an appointment to get your pup the relief they deserve.

05/13/2026

We will be closed today from 12-2 for a staff meeting. Thank you!

05/01/2026

Hallie wants to remind you how important it is to run annual wellness bloodwork, even if you don’t have immediate concerns. She promises that the poke is quick and easy, and the information we obtain from a blood panel is priceless!

Routine bloodwork allows us to identify disease before your pet shows outward signs. Catching kidney disease, thyroid changes, or infections earlier means simpler treatment, fewer complications, and better long-term outcomes.

04/27/2026

Ever wondered what blood work actually tells us about your pet’s health? 🐶🐱

It’s more than just numbers—it’s a valuable tool that helps us monitor changes and detect issues early.

Check out our latest blog to find out more! https://jelsemavetclinic.com/2026/04/08/does-my-pet-need-blood-work/

Blood work is a key metric for understanding your pet’s health. Find out why and when to get blood work done for your four-legged friend.

04/24/2026

Thank you for spending this week with us as we celebrated our Customer Service Reps and everything they bring to our practice!

In addition to our dedicated CSR team, we also need to shout-out several team members who rotate to the front desk throughout the week as cross-trained CSRs. We want to take the time to thank these team members for being flexible rock stars, and for jumping in whenever and wherever help is needed!

Erin, Maycie, Danielle, Savannah, Elyssa, Sam, and Kendra, we appreciate you!

04/23/2026

In our increasingly digital world, our remote CSR, Alex, is a force to be reckoned with! Every day she logs on and sorts through hundreds of emails and text messages, ensuring each one is sorted, delegated, and answered! She juggles conversations with clients and staff, answering questions and triaging appointments, following up on issues and advocating for our patients.

Alex’s background includes a degree in natural resource management. She has worked in veterinary medicine since 2013, but she found her work “home” at JVC about 6 years ago.

When we asked her what she loves about being a CSR, she said, “Building relationships with our clients and helping them in any way I can. I love being there to answer questions, find appointments that fit their needs, and help them navigate all that comes along with being a pet parent.” Her passion and diligence is evident to our team, and we would be drowning in communication without her expertise! Thank you, Alex!

04/22/2026

Ro joined our CSR team in 2025, immediately winning all of us over with baked goods and snacks! Though she is new to the field of veterinary medicine, she has always loved animals and displays an excitement and passion that make it clear she’s right where she belongs.

Ro is always ready and willing to help, especially if it means getting in some snuggle time with the patients! She loves helping clients pick out a perfect bandana (sprayed with a calming pheromone spray, Adaptil) for their pet.

A big part of being a CSR is organization and preparation, and Ro is here for all of it. “My favorite tasks are first thing in the morning, opening up the clinic, printing forms, and getting everything ready for the day.” We love having you on our team, Ro, thank you for all you do!

04/22/2026

Kaylee is a licensed veterinary technician who joined our team of Customer Service Reps about 6 months ago. Her vet med background is a valuable asset when discussing questions and concerns that our clients may have, and we feel so lucky to have her on our team!

She found her calling in life after caring for a sick childhood pet, and her compassion is evident in the way she approaches each patient with treats and a desire to make their visit fear-free from the very beginning. Patient and client experience is where she shines!

Kaylee says, “My favorite part about being a CSR is the people, I love having conversations with clients from all walks of life. I also love being the first positive face that pets see walking into the clinic!” We love that too, Kaylee, and we appreciate you!

04/21/2026

When you call JVC, chances are you’ll hear Robin on the other end of the phone! Working remotely, Robin routinely answers over 100 phone calls per day, with a personal record of 180! She has been part of the Jelsema team for 5 years, but has been in the veterinary field for 35 years.

Robin began her journey right out of high school, moving between small animal practice and equine/large animal practice, earning wisdom and hands on experience that she uses daily when helping to triage your appointment needs!

Robin’s favorite part of being a CSR is finding a way for us to see your sick or injured pet, embodying the JVC mission to be available to our patients when they need us. “I know that I can give that pet comfort in that situation, and give the owner peace.”

You are a CSR legend, Robin, and we appreciate you!