06/03/2026
Dear Valued Clients,
We’re excited to share that we now offer Vello, a veterinary client engagement platform from IDEXX designed to make communication with our practice easier, faster, and more convenient. Vello helps us automate important reminders, improve follow-through on recommended care, and stay better connected with you throughout your pet’s healthcare journey.
With Vello, you can benefit from several helpful features:
· Automated appointment and service reminders by text and email to help you stay on top of upcoming visits, vaccinations, and wellness care.
· Two-way texting with our team, including the ability to share photos when needed, making communication quicker and more convenient.
· Online scheduling options that allow you to request or book appointments directly from reminders or through the Vello portal.
· Secure, easy access to your pet’s records, vaccination history, prescriptions, test results, and care recommendations through a password-free pet owner portal.
· Pre-appointment instructions and visit preparation details so you know exactly what to expect before your pet’s visit.
Because Vello is built to work seamlessly with IDEXX practice management software, it helps us keep communication organized and your pet’s information up to date in real time. That means a smoother experience for you and a more efficient workflow for our team.
We’re pleased to offer this new tool as part of our commitment to providing exceptional care and a better client experience. If you have any questions about Vello or how to get started, please contact our office—we’re happy to help.
Use this link to get started! https://app.vello.idexx.com/login/fredvet
Sincerely,
The Fredericksburg Veterinary Clinic
Pet Owner Engagement Application developed by IDEXX Laboratories, Inc.
