06/12/2026
Because we care deeply about our customers, their pets, and our community, we’d like to share this review and our response openly.
At Lacey Pet, we work hard every day to create the best possible experience for our customers, their beloved pets, and the animals in our care. While we always strive to provide exceptional service, we also recognize that we’re human and that there is always an opportunity to learn, grow, and do better.
We’re incredibly grateful for the many many positive reviews, kind words, and support we receive. At the same time, we value constructive feedback because it helps us improve. Positive feedback shows us what’s working well, while criticism gives us a chance to reflect, make meaningful changes, and better serve both pets and their people.
We believe accountability is an important part of earning trust. When we make a mistake, we take responsibility. When there is a misunderstanding, we do our best to provide clarity and understanding. In every situation, our focus is on listening, learning, and continuing to provide the level of care and service our community deserves.
With that in mind, we’d like to share a recent review along with our response.
