08/25/2026
Due to the recent increase in no-shows, same day cancellations, and last minute appointment rescheduling, we would like to take a moment to remind everyone of our cancellation policy.
We ask for 48 hours notice if an appointment must be cancelled or rescheduled. This ensures our groomers have enough time to fill openings on their schedule.
As a courtesy we do provide a reminder card when an appointment is rebooked if requested, automated appointment reminders via email and text, both 1 week before the scheduled appointment, and 2 days before the scheduled appointment. We also typically provide a reminder phone call the day prior.
We do our absolute utmost to be as flexible and accommodating with our clients as possible. However, same day cancellations and no-shows impact the livelihood of our groomers and our small business, as it typically creates a scenario where filling those appointments becomes impossible due to time constraints. It also creates a conflict with other clients scheduling as it constricts our availability for them to book.
We do understand scenarios regarding inclement weather, extenuating circumstances, or emergencies.
Our cancellation policy is as follows:
No-Show:
An appointment is considered a no show when the client is not available at the scheduled appointment time and does not contact us to cancel or reschedule.
• An appointment is considered late after 5 minutes, and after 15 minutes late we reserve the right to cancel the appointment, if we were not notified of late arrival or if we are unable to make accommodations for late arrival.
• We reserve the right to charge the FULL grooming fee due to loss of revenue caused by a no show. Please make every effort to call and cancel or reschedule when possible to avoid such situations.
Cancellations:
We follow the Cherokee County public school closures pertaining to inclement weather. We will always attempt to provide services as long as conditions are not dangerous. If you are unsure, please call us to confirm.
Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the cancellation fee.
Cancellation fee:
• 1st offense 25% of service
• 2nd offense 50% of service
• 3rd offense 100% of service
• 4th offense we will no longer be able to schedule future appointments.
In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within a 48-hour period. We reserve the right to cancel or reschedule an appointment at discretion. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
If we continue to experience a high volume of no shows, last minute cancellations, or a last minute rescheduling, we will have to make adjustments such as taking deposits for appointments, placing customer card numbers on file, or other avenues to ensure that the time of our groomers, and the time of our clients that do adhere to their scheduled appointments is respected.
We appreciate everyone's cooperation, and we hope to continue to provide the best services possible for our furry friends. ❤️