Introduction
The Pet Authority is committed to protecting customer information and ensuring the safety and well‑being of all pets in our care. This policy outlines how we collect, use, and safeguard information, as well as the terms that apply to our grooming, bakery, and retail services. Information We Collect
We may collect personal information such as your name, contact details, appointment history, and payment information, including credit cards kept securely on file for grooming services. We may also collect non‑personal data related to website or social media interactions. How We Use Your Information
Information is used to:
- Schedule and manage grooming appointments
- Process payments and maintain credit‑card‑on‑file arrangements
- Fulfill retail and bakery orders
- Communicate appointment reminders, updates, or service‑related notices
- Improve customer service and store operations
- Comply with safety, legal, and regulatory requirements
Sharing of Information
We do not sell or rent customer information. Data may be shared only with trusted service providers who assist with payment processing or business operations. These partners are required to protect your information and use it solely for authorized purposes. Information may also be disclosed when required by law. Grooming Safety & Service Policies
All grooming pets must have current vaccinations and be in suitable health for handling. Our groomers may refuse or discontinue a service if a pet shows signs of illness, excessive stress, or unsafe behavior. This ensures the safety of both the pet and our staff. Grooming Cancellation & No‑Show Policy
Grooming appointments must be canceled or rescheduled at least 24 hours in advance. If an appointment is canceled with less than 24 hours’ notice, or if the customer does not arrive for the scheduled appointment, the groomer assigned to that appointment reserves the right to charge the full cost of the service to the credit card on file. Bakery Products
Our in‑house bakery prepares treats using pet‑safe ingredients. Customers are responsible for confirming any allergies or dietary restrictions before purchase. Custom bakery orders may require advance payment and are not eligible for return or refund. Returns & Exchanges
Retail returns and exchanges follow our in‑store policy and may require proof of purchase. Product availability and pricing may change without notice. Data Security
We take reasonable measures to protect customer information from unauthorized access or misuse. While we strive to safeguard all data, no system is completely immune from risk. Customer Rights
Customers may request updates or corrections to their personal information where permitted by law. Marketing communications may be opted out of at any time. Policy Updates
This policy may be updated periodically. Continued use of our services indicates acceptance of the most current version.
