13/06/2026
To Our Valued Clients,
At Navotas Pet Station Veterinary Clinic, we understand that pet emergencies can be stressful and emotional. We genuinely appreciate every online inquiry and concern entrusted to us.
Recently, our clinic received negative reviews and recommendations following a delayed response to an online inquiry. While we respect every client’s right to share their experience and feedback, we are saddened when misinformation, hostility, or calls encouraging others to negatively rate our page are used in place of constructive communication.
We would also like to clarify that our clinic currently does not offer X-ray services. For cases requiring diagnostics beyond our facility’s capability, we responsibly advise proper referral to clinics equipped for such procedures.
Regarding emergency cases, especially involving weak or critically ill kittens or puppies, we highly encourage pet owners to immediately bring their pets to the nearest available veterinary clinic or emergency facility instead of waiting for a reply from our page, as every minute can be critical in emergency situations.
We welcome honest feedback and continuously strive to improve our services. However, we ask that all interactions remain respectful and professional. We do not tolerate abusive, disrespectful, threatening, or hostile behavior toward any member of our team. Constructive feedback is always welcome, but respectful communication is expected from all parties.
Our team works tirelessly every day to provide quality veterinary care, often managing multiple patients and emergencies simultaneously. We kindly ask for understanding and patience as we balance online inquiries with the immediate needs of animals under our care.
We remain committed to serving our community with compassion, professionalism, and respect.
Thank you for your continued trust and understanding.
– Navotas Pet Station Veterinary Clinic💙
