30/10/2026
🎄 A Little Message About Our Christmas Deposits 🎄
Over the past few weeks, myself and my staff have been questioned about why we have introduced Christmas deposits this year.
Firstly, thank you to the vast majority of our customers who have paid without hesitation. We really appreciate your understanding. ❤️
Unfortunately, a handful of customers have been quite rude about this decision.
We understand you're a loyal, long-term customer, but the majority of our customers are! We don't even accept new customers during December, as we want to keep our appointments for those who support us throughout the year.
Every Christmas, myself and my staff work extra hours to accommodate as many dogs as possible. Last December, we experienced numerous no-shows, leaving us with empty appointments and a long cancellation list of customers who would have loved those slots.
Deposits are simply there to protect our staff, our time and our small business.
One customer even questioned why we should be paid before doing the work and suggested we were trying to earn interest on deposits. I found this extremely disrespectful.
I highly doubt these same people question their barber or hairdresser when asked to pay a deposit!
We all have families, children and bills to pay, just like everyone else.
🐾 Any December appointment cancelled with at least 48 hours' notice will have its deposit fully refunded.
We completely understand that not everyone will agree with our policies, but we do expect our staff to be treated with respect.
To our wonderful customers who continue to support us, thank you. We appreciate you more than you know. ❤️
Hayley & the Team
Fitzsimons Dog Grooming 🐾🎄
