22/08/2026
A gentle reminder of our Terms and Conditions.
Last week we had 4 cancellation within 24 hours and currently have 10 outstanding payments this has a huge impact on the running of the business.
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When you book a clean with Bailey’s Chores (by phone, email, or WhatsApp), you’re agreeing to these terms unless we’ve agreed otherwise in writing.
Our minimum booking is 2 hours per visit.
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Privacy
Your privacy is important to us. We will never share or discuss details about your home or your cleaning service with anyone else without your permission.
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Cancellations
If you need to cancel or reschedule a clean, the following fees apply:
• Less than 24 hours’ notice: Full cost of the clean
• 24–48 hours’ notice: 50% of the cost
• More than 48 hours’ notice: 25% of the cost
These fees help cover time that has been reserved specifically for your booking.
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Sickness
For the health and safety of our cleaners, if we arrive at the property and anyone in the household is unwell, we reserve the right not to complete the clean. In this situation, the full charge will still apply.
If anyone in your household is feeling unwell, please let us know as soon as possible. We’ll do our best to reschedule your clean for when the household is feeling better.
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Holidays & Missed Cleans
Please give at least two weeks’ notice for holiday cancellations.
If a clean is missed and not rescheduled before your next regular visit, your next clean will require an additional hour to allow for a deeper clean due to the missed service.
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Payments
Payment is due within 24 hours of your clean.
If payment isn’t received within 48 hours, a late fee of 10% per day will be added.
Example: A 2-hour clean would incur a £4 per day late charge.
If payments are repeatedly late, we may require a 20% pre-payment for future cleans.
If payment remains unpaid after 7 days, all services will be paused until the balance is cleared.
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Quotes & Pricing
Quotes are valid for 30 days.
We offer both one-off cleans and regular ongoing services.
Any extra work outside of what was originally agreed will be quoted separately.
To cancel regular services, we require one month’s notice.
Prices are reviewed every six months and may change due to factors such as inflation or minimum wage increases.
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Cleaning Supplies & Equipment
We provide our own cleaning products and equipment.
If you ask us to use your products or equipment, they must be safe, in good working order, and easy to use. We can’t accept responsibility for any issues that arise when using client-supplied items.
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Ending the service
You may end your service by giving 30 days’ written notice.
If less notice is given—or no notice at all—a fee equal to 30 days of service will apply.
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Additional Information
• Key collection from a third party costs £5 (returning keys costs an additional £5).
• If your cleaning needs change, prices may need to be adjusted.
• Time estimates are approximate and may vary depending on the size and condition of the property.
• One-off cleans often take longer than regular maintenance cleans.
• Prices may vary based on property condition.
• If your regular cleaner can’t attend, we’ll let you know and arrange a replacement where possible.
• Post-build, event, or heavily neglected homes usually take much longer and may require specialist cleaning.
• If extra areas need attention, such as cleaning behind radiators, additional time will need to be allocated and charged accordingly.
• To allow our cleaners to work efficiently, the property should be clear and free of toys before the clean begins.
• Please secure or remove fragile or valuable items before your clean.
