01/07/2026
Just a little reminder about our boarding bookings. š¾
As many of you know, we ask for a minimum of 2 weeksā notice if you need to cancel or amend a boarding booking.
There are two very important reasons for this:
š¶ Firstly, as a small business, we carefully plan each day around the dogs in our care. Having plenty of notice allows us to organise staffing, spaces and our daily routine, and also gives us the opportunity to refill any cancelled bookings so we can continue to cover the costs of running the business.
š¶ Secondly, we regularly have to turn families away because weāre fully booked. Last-minute cancellations mean those dogs have missed out on a space that could have been offered to them, which is never something we like to see.
Over the years weāve never asked for deposits because weāve always operated on trust, and weāre incredibly grateful to the vast majority of our wonderful clients who respect our booking policy.
Unfortunately, following a recent booking of over a weekās duration being cancelled outside of our notice period, that trust has been broken. Because of this, we will now be introducing a deposit for future boarding bookings of over a week.
This isnāt a decision weāve taken lightly, but itās necessary to help protect our small business and ensure we can continue providing the highest standard of care for all of the dogs who stay with us.
Thank you, as always, for your understanding and continued support. We genuinely appreciate every one of you. ā¤ļø
