06/03/2026
Good Morning,
I hope you’re all well. I’m sure many of you will agree — I can’t wait for spring to arrive!
I just wanted to touch base regarding drop-off and collection times for your dogs.
Over the last few months, I’ve noticed an increase in late arrivals after scheduled appointment times. This has a significant impact on both myself and other customers, as once I fall behind, it can be very difficult to catch up. I will not rush through appointments, as doing so comes with significant risks to both myself and your dog. Your dog’s safety and wellbeing will always remain my top priority.
Please be aware that, as per the terms and conditions, late arrivals may result in the appointment being shortened, rescheduled, or subject to a late fee. This is to ensure fairness to all clients and to allow the day to run as safely and smoothly as possible.
I kindly ask that you arrive promptly for your appointment time and collect your dog when notified. If you are running late, please let me know as soon as possible so I can try and manage the schedule accordingly.
On the flip side, I always aim to give what I believe is ample notice when your dog is ready for collection. However, recently I have frequently found myself waiting in the salon for dogs to be collected. This has unfortunately resulted in me missing appointments, school runs, and other important personal commitments.
Please understand that I do not hold a boarding licence and therefore cannot keep dogs on the premises beyond their allocated groom time. In addition, dogs are not insured to remain in the salon if I am away from the premises.
For this reason, prompt collection when notified is essential. Continued late collections may result in a late collection fee being applied, or future appointments being reviewed.
I truly appreciate your understanding and cooperation in helping the salon run safely, professionally, and on time for everyone.
Many thanks for your continued support and loyalty.
Beccy