16/05/2026
‼️IMPORTANT‼️
This message is for clients who stay in bellfield, riccarton,shortlees and caprington
A massive congratulations to Erin on officially passing her driving test today🥳🚐
A lot of you will already know Erin well, although a lot of her work has probably gone a bit unnoticed over the years. Erin has been with us since the very beginning of Nature Tails and has honestly been the best second pair of hands we could’ve asked for. Whether that’s helping on walks, being co-pilot in the van,carrying out home stays when boarding has been full or just helping keep the madness under control🤣
Truthfully… I’m not sure how I’m going to cope without her beside me every day☹️🤣
This is a really exciting step for us as a business and for Erin personally. Over time Erin will be driving her own van and building up her own clientele, although for the first couple of weeks she will still be shadowed by either myself or Megan while she gets fully comfortable with her van, routes and the day-to-day structure of everything. Safety and confidence come first and we want to make sure Erin feels 100% ready before being fully out herself.
The overall structure of Nature Tails will remain the same, although there may be some small adjustments during this transition period. The main thing some of you may notice is slight changes to collection/drop off times or who is collecting your dog on certain days while we work through routes and timings. We’d really appreciate everyone’s patience while we navigate this stage as it’ll massively benefit us long term having a third driver and will allow us to continue growing while still keeping standards where we want them to be.
For anyone wondering about areas, Erin lives in Bellfield so she’ll gradually be taking over Bellfield, Caprington, Shortlees and Riccarton areas. Erin will be in a slightly smaller van which means these areas will now likely be split into two walks per day rather than one large morning collection. This allows her to safely and comfortably manage the dogs herself while still making sure every dog gets the same level of care and fun they always have.
The current rough plan is:
🐾 First walk collections around 8:30/9am
🐾 Second walk collections around 11:30am
These are only estimates just now and will probably change slightly once Erin settles into a good routine and figures out timings properly. We’ll also be speaking to everyone individually as there may be some people who actually prefer a slightly later collection time than they currently have. Ultimately we just need to find the right balance to make the two walks work properly for everyone.
A little bit about Erin for anyone newer to Nature Tails…
The dogs always come first with Erin. Their safety, happiness and making sure they have the best day possible has always been her biggest priority. She’s hardworking, caring and genuinely passionate about dogs and their wellbeing. Erin can sometimes be a little socially awkward so she might not always stop for a long chat at collections and drop offs🤣 but please don’t ever take that the wrong way. Her focus will always be on safely collecting the dogs and carrying out the services properly.
A lot of you will already know just how loved Erin is by the dogs and honestly I don’t think we could trust anyone more to take this next step with us❤️
This does also mean that in time Ben will no longer be collecting dogs from these areas☹️ but this will allow me to focus my time on growing other areas of the business and finally getting round to our waitlist so more people and pups can enjoy the services you all currently get.
Erin will also now be logged into our business accounts as an admin so you will be able to contact her directly and if you receive replies from Erin directly over the coming weeks don’t panic🤣
I know this has been a VERY long post so thank you to anyone who’s made it this far🤣
Just to reassure everyone ,this won’t all suddenly happen tomorrow as Erin has literally only passed today🥳 The plan is hopefully to begin shadowing before the end of the month and gradually transition into Erin being out herself, but of course this all depends on how comfortable and confident she feels.
We’re all really excited for this next chapter for Nature Tails and we know the dogs are going to absolutely love having Auntie Erin behind the wheel 🤣🐶
If there’s any questions please message us and don’t comment them as the comments may get missed🙈 congratulation comments are welcome!🫶🏼
