09/06/2026
🐾 THE HIDDEN COST OF NO-SHOWS AND LAST MINUTE CANCELLATIONS 🐾
This post comes about because last week I lost £295.50 in revenue.
As a small business, every appointment matters.
When a client doesn't turn up or cancels at the last minute, it's not just an empty slot in the diary – it has a real impact on the people behind the business.
Our groomers arrive at work expecting to care for and groom the dogs booked into their schedule. Their time has been allocated, preparation has been made, and that appointment slot has been reserved exclusively for that dog. When a client doesn't attend or provides very little notice, that time is often impossible to fill.
Unlike larger companies, small businesses absorb the loss directly. Staff still need to be paid, overheads still need to be covered, and the appointment time is lost.
It can also mean that other clients who were waiting for an appointment missed the opportunity to book that slot.
We understand that emergencies and unexpected situations happen, and we always try to be understanding. However, giving as much notice as possible when you need to cancel or rearrange helps us manage our diary and offer the appointment to another customer.
By attending your appointments or providing sufficient notice when plans change, you're helping to support local businesses, their employees, and the services they provide to the community.
We don't want to, but to cover any future losses, we will now be very strict with our terms and conditions as laid out in our contract. If you haven't already signed our contract, you will be asked to at your next appointment.
Thank you to all of our wonderful clients who respect our time and support our small business. Your consideration makes a bigger difference than you may realise. ❤️🐶
