07/27/2026
To all of my amazing grooming clients,
I just wanted to take a moment to say thank you. Your support of my small business truly means more to me than I can express. Every appointment you book, recommendation you make, and kind word you share allows me to do a job that I genuinely love.
I also wanted to share a little bit about life behind the scenes.
Many people don't realize that Paws Pet Grooming is truly a one-person operation. I don't have a receptionist or office staff answering phones or messages throughout the day. It's just me managing appointments, returning calls and messages, doing the bookkeeping, grooming dogs, cleaning the salon, caring for every pet in my care, and keeping everything running behind the scenes. While I do my best to respond as quickly as possible, there are times when I'm simply unable to answer the phone immediately because my hands (and often my heart!) are fully occupied.
In addition to owning and operating my grooming business, I'm also a very proud mom to two incredible girls who are involved in many activities. My family and I own and operate a beef farm, and we also have a dog breeding program. Life is wonderfully busy, and there are times—especially evenings and weekends—when I'm away from my phone because I'm spending that time with my daughters, working on the farm, or caring for our animals.
Another thing many people don't realize is that I don't have a separate business phone. My business phone is also my personal phone, so every business call, text, and Facebook message comes directly to me. When I'm with my family or away from the grooming shop, several calls or messages in a row—especially on evenings or weekends—can make it difficult to be fully present with them.
Please know that if I don't answer your call or message right away, it is never because I don't value your time or appreciate your business. It simply means I'm tied up with another client, caring for dogs, working on the farm, or spending time with my family. I always do my very best to return messages and calls as soon as I can.
My daughters and my family are my greatest joy, and I work hard to be present for them just as I work hard to provide the very best care for your pets. Finding that balance isn't always easy, but it is incredibly important to me, and I truly appreciate your patience and understanding.
This week I'll be away while my daughter attends Vet Camp in PEI. I will still be checking messages and returning calls as time allows, but responses may take a little longer than usual while I enjoy this special time with my family.
Thank you for supporting my small business. Your trust, your loyalty, and your kindness never go unnoticed. I truly appreciate every one of you and feel incredibly fortunate that you've chosen me to care for your pets. Your understanding allows me to continue doing what I love while still being present for the people who mean the most to me.
From the bottom of my heart, thank you for being such an important part of Paws Pet Grooming. ❤️
