22/06/2026
“Why Can't You Send Me My Pet's Full Medical History?”
This is a question we get often, so we'd like to explain.
Your pet's clinical records contain detailed medical information, including examination findings, diagnostic reasoning, treatment plans, and procedure notes. These records are confidential medical documents intended for use by veterinary professionals involved in your pet's care.
According to guidance from the South African Veterinary Council (SAVC), these detailed clinical records are to be shared only with veterinarians and, where applicable, your pet insurance provider.
This helps ensure that complex medical information is interpreted correctly and prevents the risk of medical procedures or treatments being attempted at home without veterinary supervision.
What information can we provide?
✅ Details about your pet's diagnosis
✅ Treatments and procedures performed
✅ Medications prescribed or administered
✅ Test results and recommendations
Much of this information can be found on your invoice, and our team is always happy to discuss your pet's care with you.
If your pet is being referred to your primary veterinary practice, a specialist, rehabilitation facility, or you are moving and need your pet’s records sent to a new practice, we can send the relevant medical records directly to the treating veterinarian to ensure seamless continuity of care.
We understand that you want the very best for your pet, and we believe that informed owners make the best decisions.
If you ever have questions about your pet's treatment or medical history, please ask—we're here to help. 🐾
