08/12/2025
Mutt Cuts Dog Grooming – Terms & Conditions
Welcome to Mutt Cuts Dog Grooming! My mission is to provide every dog with a safe, clean, and positive grooming experience.
These Terms & Conditions protect you, your pet, and my business. By booking an appointment, you agree to the following:
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1. Appointments, Cancellations & No-Shows
• Cancellations must be made at least 24 hours in advance.
• Appointments canceled with less than 24 hours’ notice or no-call/no-shows will result in the loss of soonest availability scheduling and ‘may’ require to pay a $20 no call/no show fee before future bookings.
• If you are more than 15 minutes late, your appointment may need to be rescheduled.
2. Vaccinations
• All dogs must be up to date on vaccines.
• Proof of vaccination is required for first-time clients and must be kept current for all future visits.
3. Health & Behavior
• You must inform me of any health conditions, allergies, injuries, or behavioral concerns before grooming begins.
• Dogs showing signs of illness (vomiting, diarrhea, coughing, lethargy, contagious conditions) will be refused service for the safety of all pets in my care.
• For safety, dogs that are aggressive or severely stressed may have the groom stopped. Half of the grooming fee will still apply for time and handling.
🚨 ONE ON ONE APPOINTMENTS ARE AVAILABLE - as I work with dogs of all temperaments! 🚨
4. Matting Policy
• I will not cause unnecessary pain to remove mats. In cases of severe matting, I may need to shave the coat for the dog’s comfort and safety.
• Matting can cause skin irritation, redness, and sometimes nicks when the hair is removed. This is not due to negligence and is a known risk with matted coats.
• Additional dematting fees may apply depending on severity.
5. Flea & Tick Policy
• If fleas or ticks are found, I will provide a flea bath immediately and request we pause the grooming for you to pick up your pet for the safety of other clients & a $20 fee will be added to your bill.
*Your dog may still have fleas after a flea bath, as they are not a treatment for fleas, only a temporary solution*
• Dogs with a known flea or tick infestation may be refused service until treated.
6. Senior Dogs & Special Needs Pets
• I take extra care with older pets and those with medical conditions, but grooming can be stressful and carries inherent risks.
• Mutt Cuts Dog Grooming is not responsible for any pre-existing conditions aggravated by grooming or stress-related issues
7. Accidents & Emergencies
• While I take every precaution to ensure your dog’s safety, grooming tools are sharp and accidents can happen.
• In the event of injury or illness, I will contact you immediately. If I cannot reach you, I will seek veterinary care at your expense.
8. Payment
• The non-refundable deposit is applied to your bill at pickup.
• Payment is due in full at the time of pick-up.
• Accepted payment methods: cash, credit/debit card, and other agreed-upon forms.
9. Owner Responsibility
• You are responsible for picking up your dog promptly after being notified that grooming is complete. Late pickups may incur a holding fee.
• You certify that your dog is safe to handle and that you have disclosed all relevant health and behavioral information.
By booking with Mutt Cuts Dog Grooming, you acknowledge that you have read, understood, and agree to these Terms & Conditions, including the non-refundable deposit policy.
My goal is always to keep your furry family member safe, healthy, and looking their best!
Thank you for trusting me with your pet’s care.
— Sydney, Mutt Cuts Dog Grooming 🐾s
