10/31/2025
Hey everyone!
Pleasant Valley will be introducing a new software system next week. Due to this upgrade, appointments will be limited for a few days. Please bear with us during this learning curve!
This new software will help make your experience even smoother and more efficient! It will allow us to better manage appointments, records, and communication so we can focus more on your pets' care! You may notice some small changes, but the goal is to make everything easier for you!
(Our current app will be live for a couple more weeks but once our new app is up and running, the current app will no longer be supported. Please download any information/records you need currently. We will still have all records in clinic!)
How does this update benefit you?
1. Easier Scheduling & Reminders
We’ll be able to send more accurate reminders and confirmations for appointments, vaccinations, and medications.
You can receive text or email updates — whichever you prefer.
Scheduling, rescheduling, or updating appointments will be faster and simpler.
2. Streamlined Check-In & Check-Out
Your visit will be quicker because our team can access your pet records, history, and invoices instantly.
Payment processing and receipts will be faster and more organized.
The option to sign documents before you arrive, which saves valuable time! (So, you can still stop and get that coffee before going to work.)
3. Better Communication
Our team can communicate with you directly through the system.
You’ll get follow-up notes and visit summaries more efficiently.
4. More Accurate Medical Records
Everything from vaccine history to lab results is stored in one place.
This helps us ensure your pet’s care is consistent and up to date.
5. Improved Online Experience
You will be able to request medication refills online through our client portal.
Access your pet’s information anytime, from anywhere!
We hope you enjoy this update as much as we do!
- Your team at PVVC 💗
Send a message to learn more