05/05/2025
We have had a lot of last min cancellations and no/shows, it is becoming more frequent. I’m sorry we are having to deal with everyone else actions that are effecting others! We are WORKING MOMS, we are understand life happens. Here is our policy, we will be requesting a card to put on your file when booking your appointment.
We have been very lenient with our policy in the past but feeling we are being taken advantage of now.
-The Grooming Barn’s policies for pet grooming appointments are clear and detailed. Here’s a concise summary of the key points relevant to your inquiry about same-day cancellation fees and the conditions for pet grooming:
Conditions for Pet Grooming:
• Health Requirements: Pets must be fit and healthy. Grooming elderly or infirm pets is at the owner’s risk, and The Grooming Barn is not liable for pre-existing health or skin conditions exposed during grooming.
• Rabies Vaccine: Must be up-to-date as required by law, unless otherwise discussed.
• Emergency Care: In an emergency, The Grooming Barn may contact a veterinarian for treatment at the owner’s expense.
• Payment: Due at the time of service, cash or card only (no checks). Rates depend on the pet’s breed and grooming duration.
• Services Included: Nail cutting and ear cleaning are included unless too stressful for the pet or dangerous for the groomer.
• Exclusions: No inner a**l gland expression (must be done by a vet).
• De-matting/Coat Removal: May alter appearance and expose pre-existing conditions; The Grooming Barn is not liable.
Cancellation Policy:
• 24-Hour Notice: Cancellations or rescheduling require 24 hours’ notice to avoid the full appointment fee.
• No-Shows: Failure to show up or cancel within 24 hours results in a charge for the full service amount.
• Inclement Weather: The Grooming Barn follows Stephens County public school closures for weather-related cancellations. Call to confirm if unsure.
• Groomer Discretion: Fees may be waived within 48 hours for emergencies or uncontrollable circumstances at the groomer’s discretion.
• Groomer Cancellations: The Grooming Barn may cancel or reschedule, making every effort to find a convenient time for the client.
Additional Notes:
-Cancellations/No Shows,
Three times in a row by client will require a full service payment at booking
• Service Refusal: The Grooming Barn reserves the right to refuse service to any pet or client.
• Photo Use: Pet photos may be used for advertising unless the client opts out at the time of service.
• Non-Refundable: All services are non-refundable.
at Sharron’s
