01/16/2017
Another question I was asked that I thought I would address for everyone who may be wondering.
"Why do you discount your products so much below what you sell for when you are selling to testers or first produced items?"
The simple answer for this is items I am selling specifically as a tester item, I am getting a lot of valuable info from the person purchasing in return. While I know the items I am selling are as safe as I can make them, the user feedback helps me improve even more on a design if it needs improvement. They also are taking pictures of their dogs and sending to me so I can actually SEE the fit, and even in most cases, allowing me to use those photos in my advertising of that item. This is my way of giving back to the person who is helping me, and helping handlers at the same time in the case of first run or test items. Most of the times that discount is 15% from my sale price, however in some instances I will drop that price further, throw in extra customization at a customers request for just the cost of material or free even, or throw in other objects for free on their order. My belief is provide excellent customer service and support where I can because I never know when that handler is going to return that kindness or when that little bit extra will brighten someones day.
