06/25/2026
š¢ A Quick PSA to Our Amazing Clients!
Over the last couple of months, we've been working behind the scenes on a major improvement to the way we handle online prescriptions.
Historically, we accepted prescription requests from several different online pharmacies and platforms, including Covetrus, Vets First Choice, Chewy, 1-800-PetMeds, and others. While we always did our best to stay on top of every request, they came to us through phone calls, emails, faxes, and multiple online portalsāsometimes even on Saturdays when we're closed.
With requests coming from so many different directions, things could occasionally fall through the cracks. Different vendors also charged different prices, creating confusion for both our clients and our staff as they tried to manage multiple systems.
We're excited to announce that we've officially transitioned to one online pharmacy platform: Vetcove! š
Many of you have already received an automated welcome email introducing the new portal. The transition has been a big undertaking, but we're happy to say we're now fully live!
Here's what this means for you:
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One convenient place for all online prescription requests
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Direct messaging with our team through the portal for faster communication
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Competitive pricing with automatic price matching, so you can feel confident you're getting a great deal
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A simpler, more reliable process for everyone
Some of you have already used the messaging feature, and we've found it to be much faster and easier than trying to reach us by phoneāespecially considering our team handles over 1,200 phone calls every single day (yes, not even a joke!).
Because of this transition, we will no longer be accepting prescription requests from alternate online pharmacies. If you previously had prescriptions or autoship orders through another provider, many of those accounts have already been transferred into our new system. If yours hasn't yet, don't worry! We're actively working through our lists and will be reaching out to make sure your medications continue without interruption.
We truly appreciate your patience and understanding throughout this transition. Our goal is to spend less time managing multiple prescription platforms and more time doing what matters mostāproviding exceptional care for you and your pets. ā¤ļøš¾
As always, thank you for trusting us with your furry family members!