06/04/2025
Hi all! I just wanted to say a few things. Please take a moment, or as long as it takes, to read. Thank you.
First of all, almost every single one of you are the best clients a groomer could ask for. At a personal level, this has been a very tough year for me. I received such a supportive outpouring from so many people that without it I can’t even imagine where I would be. I’m truly honored that so many wonderful genuine people choose me as their groomer.
As the shop continues to grow, I am running into some new sets of challenges. I have been making some changes which I feel will help the Shop serve you better. I know that I am notoriously horrible at returning phone calls, voicemails, and messages and for that I apologize. In order for me to keep up with the busy grooming schedules I have decided that I will not be answering phone if I am grooming during the day. The voicemail has been changed to reflect this. If you leave a message, I guarantee you will be called back at some point that day. This is the only way I am able to keep the grooming appointments running in a smooth fashion and timely matter. If I get busy, I turned the ringer off. so if you’re one of the people that call 47 times in a row in hopes that I will answer, you’re wasting your time.
The schedule is currently booking appointments, at least four weeks in advance I may have an appointment for June if I really struggle and squeeze one in. As many dogs as I can in one day and I can assure you, I do more than those can handle in one day. This brings another topic up of missed appointments. Now that I 100% guarantee, all voicemails will be returned, there is not much of an excuse for a missed appointment. I understand people just straight up forget sometimes Lord knows I forget and I of all people understand that life happens. Emergencies come from nowhere that’s why they’re emergent. However, please please please try to give me a heads up. If you know an advance you won’t be able to come in or even if you’ve missed the appointment please call me and tell me hey something came up and give me the respect of knowing that you value your appointment. I have people who wait months for appointments and if I am able to put someone else in your appointment slot, I don’t lose money,, another dog gets a grooming. It may have very much needed, and you don’t look rude for just blowing off an appointment. So I just ask that common courtesy. Missed appointment affect everyone. some of you can’t remember your appointment if your life depends on it, you know who you are. lol. I understand and I usually expect it. lol. Repeated disappointment may result in my requiring payment for at least one appointment in order to schedule another. I have always tried to be very lax in the past however I will need to start more firmly addressing this issue. Again, I understand life happens, but please try to keep me in the loop.
I am entertaining the idea of adding someone to the shop That update will come once that decision has been made but looking forward to getting some help during the day for both myself and all of you. 
Pricing is beginning to become a slight issue. Not horrible just one I am trying to cover. I am in my sixth year here during that time some prices may have never changed from day one I’m not going to waste your time to give the feel about how everything in life is more expensive now. You already know I have always tried to keep prices as low as I can in an attempt to help dogs in need of grooming to be able to be cared for. I have reached a point where some prices will be affected many of you will see a slight increase in your price, if you have a concern, please just speak to me about it. If your dog comes in and is in poor condition such as heavily matted there will be an extra charge for this. Please keep that in mind if your price varies from appointment to appointment. I’m really not that hard to get along with. I’m sure everyone understands. 
So please just keep in mind that I am doing the best that I can at this point. I am grooming as many dogs in a day as I can and keeping up as best as I can. The day to day, activities within a grooming shop can be a different as day and night if it hasn’t happened to you already rest assured there will be a day when your three hour grooming appointment turn into a six hour adventure. Someday dogs do not cooperate and it never fails that if one doesn’t cooperate, they all don’t cooperate I will not rush the safety and the positive experience here of any dog in my care. Should you need your dog back by a certain time because of an appointment or whatever I need to know as soon as possible so I can arrange my schedule that day to help accommodate. Again, I completely understand that these situations are going to arise By but please don’t wait to tell me until after you’ve dropped the dog off and called me to see if it was done. Which brings me to another topic this would be my biggest pet peeve in my 30 years of grooming. This is something which has gotten clients fired from my shop in the past and in the not so distant past. if I tell you that I will call you when your dog is done, do not call me to ask me if your dog is done. Do not come back to the shop and come inside and ask if your dog is done. Every time I have to answer the phone I have to stop grooming. If I’m working on your dog and it is on my table. As soon as they see you I they are going to get very happy. They’re probably going to go ahead and try to vault off my table to get to you. Even though my dogs are trained to stay on the table, even if I step away, I don’t want to take the risk that they are going to fall off. So when you show up to ask if your dog is done after I’ve told you that I will call you when it’s done and I have not called yet, please don’t be surprised if I get upset at you. Unless arrangements have been made I call owners as soon as I am done, grooming their dog. I actually take this very seriously.  as I said, it can’t potentially be a dangerous situation and it also shows a lack of ability to follow the one simple rule I ask. 
 I have recently been informed that I am closing the shop and moving to Florida. 🤷♀️ This was news to me. Multiple people had asked about the closing of my shop. I considered moving enclosing the shop for a short time as that was what felt would be better for me as a person. As I previously mentioned in the beginning, I’m not sure how I would have gotten through the past year without you clients. That means a lot to me, and I am not ready to leave that. So the shop is not closing on the contrary, it is being improved.
I think that’s everything that I was wanting to say and I’m sure you’re happy to hear that. I’m tired of reading. I look forward to being around for a while. Just wanted to make sure to reach out and say thank you to everyone for everything except for the grumpy people I’ve had to fire. I’m not thankful for them and I hope they’re doing great wherever they are so hopefully at least another six years. And just case anyone is feeling it at any point in time, iced caramel craze latte from Duncan are my favorite. 🤣🤣
Thank you for taking the time to read and again I appreciate all of you. Thank you!

