09/11/2025
✨ A Note About Our Policies ✨
At GoldenBone Grooming, we love and appreciate each of our clients (both furry and human!) and we want to make sure every pet receives the care and attention they deserve. To keep things running smoothly and fairly for everyone, we want to share a little bit about why we have our policies in place.
🐾 Appointment Times Matter
When a client arrives late or misses an appointment without notice, it can throw off the entire day and shorten the time we can spend giving each pet the best care. Clear communication helps us plan properly and ensures all pets get the attention they need.
🐾 Why We Charge Late Fees
Late arrivals don’t just affect your appointment—they can delay every appointment after yours. Our late fee policy helps protect our groomers’ schedules and the quality of care we provide. It also encourages fairness for those who arrive on time.
🐾 No-Shows & Cancellations
We completely understand that life happens! If you can’t make it, please let us know as soon as possible so we can offer that spot to another client who may be waiting.
🐾 Protecting Our Groomers
Grooming is not just a job—it’s a physically and mentally demanding career. These policies are in place to help prevent burnout, protect our groomers’ time, and allow us to continue doing what we love: caring for your pets.
We truly value your understanding and support. Every appointment booked is a promise of time and care set aside just for your pet, and by respecting our policies, you help us stay on schedule, protect our team’s energy, and ensure each pet enjoys a high-quality, stress-free grooming experience. Thank you for respecting our time!♥️
