06/23/2026
Feels appropriate to share this post! Did you know that most small business owners spend a significant portion of their day on tasks that customers never see?
In addition to providing services, many owner-operators in the pet profession are also the receptionist, scheduler, marketer, accountant, janitor, play group attendant, and manager—all at the same time. One minute a dog is barking because you didn’t throw the ball, another one is pooping, now the doorbell rings, a client sends a text, “hey Fido, please don’t eat that”, don’t forget that email!
That’s why response times from small businesses may not always be immediate. When you’re supporting a small business, you’re often communicating with someone who is actively serving customers, cleaning, ordering supplies, working, or handling dozens of other responsibilities.
As a reminder - we don’t have office hours on weekends as our focus is on the dogs in our care and communicating with their owners (weekends are the busiest)! Monday is our day off because we all deserve a break ❤️
A little patience goes a long way. Giving small businesses time to respond helps them focus on delivering quality service while still managing the many behind-the-scenes tasks that keep their doors open. I’ll never be mad at a double text or a follow up call.
Thank you for supporting small businesses and the people who work tirelessly to make them successful. ❤️
🐾Playing with puppies and kitties all day sure is fun, but we do so much more than that. This is a career. We are small business owners with a passion for pets, and just like any other business, there are many ‘hats’ we wear.
🧢Some of them we don’t always enjoy, so we choose to delegate them, while other roles really connect with our personal mission and values. These are the ones we can dig into and grow as an individual. You do so much behind the scenes and we hope you know it does not go unnoticed.
What’s your favorite role?