03/05/2025
SMALL BUSINESS RANT:
I work by appointment, and try my best to send a reminder the week before a client's appointment and the day before.
That being said:
* If a client cancels an appointment after I have sent the day before reminder I am probably not going to fill that appointment. So it is "INCOME LOST".
* If a client forgets, cancels the day of, or decides to not show up for whatever reason... it is "INCOME LOST".
* If a client CANNOT arrive on time and is more than 15 minutes late it disrupts the flow, and inconveniences my other customers by making me run behind. And it cost me money in tips, or future business with the customer who is on time. So it's "INCOME LOST ".
I understand emergencies happen. And things get forgotten. But when it happens 2 times or more in a 6-month time period then it is a problem for me. So I am going to start enforcing my "NO CALL, NO SHOW" policy. Client's will get 1 "no call, no show" or "last minute cancelation" appointment in a 6-month time frame after that the full appointment fee will be charged to the account and due before another appointment will be scheduled.
I understand that this may cause me to loose customers, but I am sure that the ones who stay will understand. I have bills that need to be paid, and it is disrespectful to clog up my appointment book when I could have scheduled someone who respects my time and effort and will show up.
This policy isn't new. I have just tried to be very understanding, and the more understanding I try to be, the more it has hurt me financially. So it's either this or close my shop completely.
* I am not perfect and do not expect everyone else to be either, but please don't schedule an appointment with me if you don't intend to show up.
END of Rant.
