
08/07/2025
These days, above-and-beyond customer service is rare. So when you come across it, it deserves recognition.
I want to share a feel-good story about my experience with Elmer’s Flag & Banner in Portland.
I’ve been a customer of Elmer’s for a decade, buying a 10' x 15' American flag every couple of years. Mike built a 60-foot flagpole — he had to have the tallest one in Perrydale, you know. We can see our flag waving proudly from three miles away!
To extend the life of our flags, Elmer’s recommended an extra layer of fly-end material — a bit more cost upfront, but worth it. It worked well in the past, but this year, the reinforcement came undone after just 45 days. Granted, we get a lot of wind during summer, but I expected it to hold up longer.
When I called Elmer’s, they connected me with the owner, Dave Anchel. He was polite and helpful. Even though it wasn’t clearly a defect, Dave offered to repair the flag at no charge. I told him I wasn’t up for the drive into Portland, so he offered to come to Perrydale! I couldn’t believe it. I suggested meeting halfway in Newberg instead. Dave's wife, Debra, and their college-bound daughter met me there with warm smiles and appreciation for being a long-time customer. “We’ll fix it and ship it back to you, no charge,” they said.
Fast forward two weeks. We had a special event scheduled here for Saturday, August 2. Dave assured me the flag would be shipped and arrive by Friday.
At 7:58 a.m. on Friday, our dog Andy started barking. Who’s here this early?? I looked out the window, and there was Dave Anchel, walking down our driveway, carrying a neatly folded American flag in his arms. He had driven all the way from Portland to personally deliver it in time for our event. He was worried the shipper wouldn't make it.
Talk about special delivery.
Elmer’s Flag & Banner has been in business for 63 years, with only two family-owned generations at the helm -- each one dedicated to quality and service, supported by an excellent team of employees.
Our magnificent flag doesn’t just represent our country. Like it always has, America's flag respects good people doing great things.