Specialized Veterinary Care of Shawano

07/10/2026

We would like to share an update regarding our phone issues. We have been working closely with our phone provider to resolve the issue of calls being dropped and clients not being able to reach the front desk. We want to reiterate that this is not an issue with our AI receptionist, solely our phone provider. This is the latest update we received from our phone provider-

"Hello,
This is Justin with Nsight Technical Support.
We have been made aware of the issue you are experiencing with incoming calls and have escalated the matter to our call carrier. They are currently investigating the issue, and we are working closely with them to determine the cause and resolution.
We will provide additional updates as soon as more information becomes available.
Thank you for your patience and understanding.
Regards,
Justin
Nsight Technical Support"

We want to reassure everyone that our clients and patients are our top priority. We understand the frustration and we are doing everything in our power to resolve this issue so our clients can effectively communicate with us. As of right now, it seems that phone calls go through the second time a client calls. Not every call is being dropped when transferred to the front desk, only a select few. We are sorry for any inconveniences this may cause and we hope that you will trust us to make this right.
In the meantime, if you struggle to reach the front desk- feel free to contact us by email, Facebook Messenger, or leave a message with our AI receptionist.

-SVCS Team🐾

07/07/2026

We've received some feedback about Emily, our new AI receptionist, and we wanted to share an update.

Emily is still in the training phase, and our goal is for her to help with routine calls, such as scheduling appointments, so our reception team can spend more time providing personalized service to clients and patients in the clinic.

We are aware of the recent issues with call transfers and have already been working with our AI provider to resolve them. If you would like to speak with a member of our team, Emily is designed to transfer your call to one of our receptionists.

As with any new technology, there is a learning curve, and we truly appreciate your patience and feedback as we continue improving the system. Your input helps us make Emily better while allowing our staff to be more available to assist you when you're here in the clinic.

Thank you for your understanding and for trusting Specialized Veterinary Care of Shawano with your pets. We remain committed to providing the compassionate, high-quality care you expect from our team.

07/02/2026

🎆 Fireworks & Pets Don’t Always Mix 🐾
Loud noises can be scary and stressful for many pets.
Is your pet prepared for the 4th of July?

✅ Make sure they have a safe, quiet space
✅ Keep them indoors during fireworks
✅ Talk to us about calming options if needed

Let’s help your furry friends feel safe this holiday! 💙🐶🐱

07/02/2026

Stay stocked without the stress. 🐾 Browse our online store and set up Autoship for easy deliveries right to your door.
👉 Shop now at https://www.myvetstoreonline.pharmacy/shop

06/29/2026

🐾💚 Welcome, Sage! 💚🐾

Today was an exciting day for sweet Sage as she came in for her puppy visit! 🐶✨

Sage charmed everyone she met with her playful personality, curious spirit, and adorable puppy energy. During her visit, she received a thorough wellness exam and lots of love from our team as she starts her journey toward a lifetime of health and happiness.

We can't wait to watch Sage grow and see all the adventures ahead for this precious pup! 🦴💚

Join us in welcoming Sage and wishing her many happy, healthy years to come! 🐾

06/27/2026

06/27/2026

Come eat lunch with us and El Tequila!

06/27/2026

Today’s the day!! Come visit us! We have lots of fun raffle baskets, games, food and dunk tank!