04/01/2026
A HAPPY UPDATE:
Exciting news... we go live with our new software called Shepherd tomorrow. This is the program we do all of our record keeping, scheduling, and reminders through. Most of the change is happening on our end, however Shepherd offers a WONDERFUL pet portal. The link to set up your pet portal is https://petportal.vet/coastal-care-mobile-veterinary-services
YOU MUST USE THE PHONE NUMBER AND EMAIL WE HAVE ON FILE THAT YOU GAVE US WHEN YOU ESTABLISHED WITH US AS A CLIENT. If there have been any changes, please let us know so we can update that info in our software. If you are unsure of your info that we have on file, please contact us via EMAIL at [email protected] at this time since we would like to prioritize medical concerns via phone.
WHAT IS AVAILABLE ON THE PET PORTAL?
🐶 All of your pet's identifying information. This is particularly helpful if you are picking up medications at a local human pharmacy as the DOB listed is the one that was sent for your pet's script
💉 Vaccine reminders and certificates (including current Rabies certificates). You now have access for your groomers, daycares, and boarding facilities!
💊 Prescription information. This includes medications we have prescribed in the past which is great info if you are having to visit an ER or another practice urgently. You can also REQUEST REFILLS if your pet's prescription has available refills!
📅 Future appointment dates/times are listed in your portal. YOU CAN ALSO REQUEST APPOINTMENTS HERE! Once received, we will email you an available appointment time in which you can confirm or decline via your pet portal. This is a great option for booking annual and non-urgent appointments!
💳 Pay any outstanding invoices on your pet portal. This is especially great for days when you are not home, but you need us to drop of medications!
🎉 Practice announcements will be visible on the pet portal. Any weather related closures, holiday closures, practice changes, or other exciting announcements can be visible there!
We will be helping everyone set up their portals at appointments as well so you can verify your information that will get you into your pet's portal account! This is an awesome resource to use as it allows you to do more for your pet's care saving you time, while minimizing non-urgent tasks for our staff. This will allow us a little more time to manage more urgent matters!
LASTLY, OTTO (our communication platform) WILL BE DOWN UNTIL FURTHER NOTICE. WE CANNOT HAVE MESSAGES OPEN IN THERE OR IT CAN CREATE GLITCHES IN YOUR ACCOUNT! For Wednesday 4/1 please contact us at 910-664-4848 for medical and urgent matters and contact us via email at [email protected] for non urgent matters (refills, non urgent appointment requests, etc.) We will make an announcement when Otto is fully functional again and how to contact us via Otto!
We are very excited for these changes, but please bear with us as we start using our new program tomorrow! The work flow at appointments may be a little clunky as we get used to everything!
