07/04/2025
📣Quick Note to My Wonderful Clients🐾
I want to take a moment to thank you all for trusting me with your pups and for supporting my small business! 💛 To help everything run smoothly and safely for both the dogs and myself, here are a few reminders:
1️⃣ Phone Calls During the Day:
While I’m grooming, my focus is 100% on the dog in front of me. I cannot step away from a dog on the table to answer the phone. I will respond to calls, texts, and messages either in the evening after I’m done for the day, or in the morning before I begin.
2️⃣ Multiple Calls & Messages:
Please don’t call, text, and message back-to-back through different platforms. If I haven’t responded, I’m likely with a dog or away from my book. I promise I’ll get back to you as soon as I can! For faster scheduling, please use my online booking:
👉 http://SOUTHERNPAWS.ClickBook.net
3️⃣ When Will Your Dog Be Ready?
I will text you as soon as your dog is finished. If you haven’t heard from me, they’re still being pampered! 😊 coat conditions, fleas/ticks, health issues & behavior issues are all things that add extra time to apts. Reaching out multiple times just takes time away from the dogs and delays the process for everyone.
4️⃣ Morning Drop-Offs = Efficient Scheduling:
Most of my grooming dogs arrive in the morning. This allows me to better serve working clients, and best manage my time with fewer interruptions throughout the day. I am not a one-on-one groomer, and I work through dogs in the order that best suits their needs.
I have always been flexible and willing to accommodate most everyone with their drop off and pickup times, so if you have a special request just let me know and I’ll do my best to work with you.
5️⃣ I’m One Person, Doing My Best:
Thank you for your patience and understanding. Your support means everything! 💕
Much love,
Kiersten 🫶🏻✂️🐾
