06/27/2026
Effective as of June 30th
To our valued customers,
We wish to express our sincere appreciation for your continued trust in our services and the well-being of your beloved family members. To maintain the highest quality of service and uphold the value we provide, we are implementing some necessary adjustments to our operational procedures.
* We assure you that all voicemails are diligently monitored, and we endeavor to respond as promptly as possible via call or text. Please understand that the immediate care of pets on our grooming tables takes precedence. While we recognize that delays can be frustrating, we commit to returning your communication. Text messages often facilitate a faster response as they do not require us to step away from a client's pet. Kindly note that our facility is closed on Sundays and Mondays, and responses will resume on Tuesday.
* Due to the rising costs of products and overhead, a modest price adjustment of $5-$15 will be applied to our services.
* Our appointment schedule is currently booking several weeks in advance. We strongly encourage clients to rebook their next appointment before leaving our facility, as many pet parents have already secured appointments for the entire year. This option is available to all clients to guarantee future service. Saturdays, in particular, are in high demand and are booked several months out. We will, of course, make every effort to accommodate your needs. Please be advised that availability for Christmas appointments is now extremely limited.
We maintain a cancellation list that is utilized daily to offer earlier appointments. Should you wish to be added to this list for potential earlier scheduling, a pre-existing appointment is required.
* NO-CALL, NO-SHOW APPOINTMENTS
This issue has become increasingly impactful on our operations. Our groomers dedicate significant time, often arriving early and staying late, to accommodate our clientele. A no-call, no-show appointment directly affects our financial stability and that of our groomers. Knowing in advance allows us to offer the slot to a client on our cancellation list. Consequently, a $25 no-show fee will be applied to your subsequent grooming invoice. For repeat occurrences, a non-refundable deposit will be required, which will then be credited towards your service upon arrival.
* PICK-UP POLICY
We have observed instances where pets are left at our facility for extended periods, which can restrict our capacity to serve other clients. While we can sometimes accommodate such situations with prior notification, pets remaining more than one hour after notification will incur a daycare fee of $25 per hour.
* Should an alternate individual be designated for pet pick-up, we require their contact information in advance. This measure is crucial to prevent delays in pet retrieval due to communication difficulties.
* FLEA AND TICK POLICY
A charge of $20-$30 will be applied for any dog presented with fleas. This fee covers the necessary sanitization of our facility to prevent infestation and protect other pets, as well as our own. A tick removal fee will be assessed if ten or more ticks are found on your pet.
