06/29/2026
A past reshare as this summer has brought us a high number of cancellations/last minute reschedules.
We truly do understand that "life happens" and we are the first to give second (or third or fourth) chances. However, with the current economy we are reaching a critical point that we are reconsidering our ability to reschedule frequent cancelers. We simply can't afford to repeatedly hold appointments that do not make it in the door. If we do need to have this conversation with you, we ask for your understanding and consideration that we are the tiniest of businesses trying to survive while we watch many around us closing their doors.
It's our honor and privilege to care for your dogs and our ultimate goal will always be to remain here doing so πΎβ€οΈ
Hi there! It's your friendly neighborhood business owner here, just making what seems to be our bi-annual post asking for your consideration. We know "times are tough" right now and it seems like everyone has a lot on their plate. We are super understanding when emergencies pop up and you can't make it to your pet's appointment. But there has been a pretty drastic increase during the past few weeks of cancellations within an hour or two of the appointment time or just complete no shows. These really impact us as a small business! We are not like the big box grooming stores where groomers get paid whether dogs show up or not- if you are not there we do not get paid, it's as simple as that. We don't get paid = we can't buy groceries and pay our bills.
We don't currently have an official no show or cancellation policy in place, I really prefer to keep my business as simple as possible. I don't like having to be the "bad guy" by enforcing policies like that. But it also hurts me to see my coworkers upset and impacted as their third client of the week cancels last minute.
Will you help me keep Mahallah the down-home business that its been for decades? When you're making your pet's next appointment, please, please take a moment to consider if that day and time is truly going to be something you can commit to. Then use that fancy little computer in your hand that we still call a phone and set yourself a few reminders in your calendar ;)
It's truly our privilege to be able to do what we love for a living and to be here for our community! Help us continue to be able to do that πΎπ
~Rachel