04/09/2026
GroomBox Shipping Update
We wanted to give everyone a transparent update on the recent shipping delays many of you are experiencing.
Over the past few days, we've been in contact with our logistics officer, who has been working directly with USPS to track down what’s going on. After multiple conversations, including speaking with the Postmaster, we’ve learned that there is currently a widespread delivery delay across the USPS network, loosely tied to their recent internal system outage.
Here’s what that means:
• Some boxes missed tracking scans, so tracking may appear stuck or not update
• Some boxes show pre-printed labels but are actually already in transit
• Even boxes with normal tracking are experiencing **network-wide delays**
The important part: Your boxes did ship. They are just moving slower than normal and not always updating correctly.
We’ve been advised by USPS to wait until the 15th before replacing any packages. This allows additional time for delayed boxes to arrive and also ensures we can be reimbursed for any packages that are confirmed lost. Replacing them before that date would unfortunately mean we cannot recover those costs, which would be a significant hit for a small company like ours.
We know this is frustrating trust us, we’re frustrated too. Once packages leave our hands, we unfortunately don’t have control over how USPS processes them. That’s one of the hardest parts of logistics, and we truly wish we could fix it faster ourselves.
Please know:
• We are monitoring this closely
• We are staying in contact with USPS every few days
• If your box does not arrive, **we will absolutely make it right**
We also want to say thank you to those of you who have been patient and kind while we work through this. It truly means a lot to our small team.
We’ve been advised by USPS to **wait until the 15th before replacing any packages**. This allows additional time for delayed boxes to arrive and also ensures we can be reimbursed for any packages that are confirmed lost. Replacing them before that date would unfortunately, mean we cannot recover those costs, which would be a significant hit for a small company like ours.
Lacey & the rest of the GroomBox Team