27/05/2025
Dear Clients,
Unfortunately, this is not the update we had hoped to share (again.) Despite our persistent efforts over the past week to resolve the issue with Verizon, we have been informed that our phone service—originally expected to be restored today—will now not be operational until May 29th. This leaves us without a functioning phone line for a total of six days and counting. To make matters worse, Verizon has been unable to offer a call forwarding solution in the interim.
Understandably, this situation has been incredibly frustrating and stressful for our entire team. The nature of veterinary medicine is demanding enough without the added complication of being unreachable to those who rely on us for their pets' care. We are deeply concerned about the inconvenience this causes our clients, and we share your frustration.
In the meantime, please do not hesitate to reach out to us using the contact information below. We are doing everything we can to ensure prompt communication and continued care.
Email: [email protected]
(Monitored regularly for timely responses)
Dr. Wang (Cell): 508-887-1978
Hannah (Cell): 774-262-6268
We also explored transferring our service to Charter, but were advised that the process would still take a minimum of seven business days. We have strongly emphasized to Verizon the importance of our communication lines to the community we serve, but unfortunately, that urgency has not been met with adequate resolution. We worry about our clients that may not have access to Facebook or our website for information that our phones are down. We worry about the pets in need.
We appreciate your patience, understanding, and continued support as we work through this.
I will be sending out a mass text to inform clients as well.
Sincerely,
The Staff of Paxton Animal Hospital